1. Guest Check-Out Late Notification:
Hosts must contact Loop Pure before approving late check-outs. Due to the high demand for our services, our cleaning technicians are scheduled precisely and have limited time to service your unit. The host might allow late check-out if there is no same-day check-in. However, hosts need to notify Loop Pure promptly. Otherwise, if the cleaner gets to the unit and cannot access it, our cancelation/ lockout policy will apply.

2. Inventory Restocking:
Hosts are responsible for maintaining and restocking all inventory within the property. Please note that we are not responsible for missing items such as paper towels, toilet paper, coffee, shampoos, etc, After it was reported.

3. Autopay Setup:

The host agrees to set up autopay to ensure uninterrupted cleaning services. If the invoices are not paid within a month, a late fee of $30 will apply for each invoice.

4. Property Damage Resolution:
Hosts are accountable for addressing any property damages reported by Loop Pure. Loop Pure is not responsible for wear, tears, or any damages guests or the maintenance team make.

5. Towels and Linen Preparation:

Hosts must ensure that wash towels and linen are readily available for cleaning technicians upon their arrival at the unit. (This applies only to hosts who do the laundry.)

6. Deep Cleaning Recommendations:

Deep cleaning is highly recommended every three months, and the fee varies accordingly. The Loop Pure team will conduct departure cleaning on every turnover; departure cleaning includes the following:

Dusting

Vacuuming,

Mopping,

Making the bed.

However, deep cleaning is cleaning, such as all kitchen cabinets in and out, removing beds and vacuuming underneath, removing wall marks made by guests' luggage, wiping baseboards, Cleaning windows in and out if is (possible), washing mattress covers, and pillow covers.

7. Damage and Inventory Reporting:
Loop Pure promptly reports all damages and low inventory levels to the hosts.

8. Cleaning Standards:

Loop Pure is tasked with maintaining high standards of cleanliness within the property.

9. Excessive Cleaning Compensation:
Loop Pure will report the issue if guests leave excessively messy conditions and receive compensation for additional cleaning efforts. Some guests leave an executive mess due to parties or pets in the units.

10. Laundry Handling:
Loop Pure is responsible for off-site laundry services, which the hosts compensate.

11. Restocking Responsibilities:
Loop Pure will handle restocking duties if the hosts appropriately compensate them. By agreeing to these terms, hosts and Loop Pure ensure a smooth and efficient cleaning process for Airbnb properties, maintaining high standards for guest satisfaction and property upkeep.

12. Laundry twice:

If your bed sheets and towels have some tough stains, we might need to run them through the wash twice to get them sparkling clean. There's a $20 charge for each set loaned and washed.

12. Last Cleaning:

Sometimes, we prioritize units with same-day check-in for a quicker turnaround. However, we also pay attention to units without same-day check-in by saving them for last.

13. Pet Policy:

If you allow pets in your Airbnb unit, an extra charge will be applied to cover the additional cleaning required. This additional charge accounts for the extra time, effort, and specialized cleaning products needed to handle pet hair, odors, and potential stains.

14. Deep Cleaning for Extended Stays:

Units rented for 15 days or longer will automatically be charged for a deep cleaning service. This ensures that the property maintains high cleanliness standards throughout extended stays.

15. Invoice Payment:

Payment for cleaning services is due upon receipt of the invoice. Failure to pay invoices promptly (1-2 unpaid invoices) may result in the cancellation of cleaning services without Notification.

16. Service Cancellation:

Loop Pure reserves the right to cancel cleaning services for units with unpaid invoices or repeated violations of our terms of service. Notice of cancellation will be provided via email.

17. Modification of Terms:

Loop Pure reserves the right to modify these terms of service without prior notice to you.

18. Host/ Property Managers Responsibilities:

Clients are responsible for providing accurate information about their property, including any special cleaning requirements or access instructions. Loop Pure is not liable for damages or losses resulting from inaccurate information provided by the Client.

19. 30% Holidays fee:

The holiday surcharge rewards our team for their dedication, primarily when they work during important holidays, and motivates them to spend time away from their families. For instance, if your usual rate is $80, the new rate would be $104 on these days. This policy applies only to the following holidays:

Good Friday

Independence Day

Veterans Day

Thanksgiving

Labor Day

Christmas Eve

Christmas Day

New Year's Eve

New Year's Day

However, you can avoid the 30% surcharge by either:

1. Provide us with a minimum of 48 hours between guests during the holiday period. 2. Locking in your booking well in advance for the holiday dates.

20 Non-Solicitation of Loop Pure's Employees:

Loop Pure clients may not solicit our employees or former employees to be contracted or employed by you or your affiliates for services of any kind. If you would like to hire/contract one of our workers to work independently for you or your affiliates, you may submit your request by informing our office in writing. If Loop Pure approves your request, you must pay a $3,000 referral fee before our employee is released to work independently for you. Please be advised that should this agreement be breached, litigation will be initiated to recover damages suffered by Loop Pure, and the Client will be responsible for all legal costs and expenses, including Loop Pure's attorney fees. As our customer, we ask that you agree not to solicit or hire any of our cleaning employees to work directly for you.

Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer's homes.

21 Last-minute cancelations and lockouts:

If you need to cancel cleaning services, please let us know at least 1.5 hours before the scheduled time. If our cleaners arrive and cannot access the property due to guests extending their stay or any other reason, you are responsible for the full $ cleaning fee. Last-minute cancellations and lockouts affect our employees' livelihood, and the cost goes to our employees to help cover their lost time and wages due to the cancellation/lockout.

22 Extra fees:

Sometimes things come up unexpectedly. We have created extra fees for these circumstances. Please note that this is just an estimate; every situation is different. Based on our experience, the following fees are commonly charged:

Excessive mess: $20-$40.

Body fluids such as vomit, urine, blood, etc.: $35-$60.

BBQ Grills: $30-$50.

HVAC filter change by cleaning technician: $3-$7.

Clogged toilet: $20-$45, addressed by the cleaning technician.

Garbage removal on a non-cleaning day: $20-$35.

Shopping for essentials: $40-$60.

Videos And Photos:

Before and after videos will be taken by the cleaning technician to demonstrate that the cleaning was done properly and also for Loop Pure's marketing purposes on social media. Loop Pure’s cleaning technicians have the right to use tripods and smartphones, but not professional cameras. Shared videos will not show the unit's location, address, host's name, contact information, or any other details that could compromise the host's privacy.

By using Loop Pure Cleaning Services, you agree to abide by these terms and conditions.