Privacy Policy

Welcome to Loop Pure. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services — whether online, through a form submission, or during service delivery

1 Information We Collect

We may collect the following types of information when you use our services:

a. Personal Information:
Name, address, phone number, email address, and payment details.

b. Service Information:
Details about the cleaning services requested, such as property size, number of rooms, cleaning frequency, scheduling preferences, and notes about the property.

c. Communication Data:
Records of communication via email, phone, text message, or other platforms (e.g., Jotform, Manychat).

d. Technical Data (if applicable):
IP address, browser type, and interaction with our website or forms (e.g., Jotform cookies or analytics).

2 How We Use Your Information

We use your personal information for the following purposes:

To provide services: Scheduling, customizing, and delivering cleaning services.
To communicate: Respond to your inquiries, booking confirmations, and offer client support.
To process payments: Manage transactions, send invoices, and handle refunds if necessary.
To improve our services: Monitoring service quality, collecting feedback, and training our team.
For marketing: Sending you updates, special promotions, and news related to Loop Pure (you may opt out at any time).

3 Information Sharing and Disclosure

Loop Pure does not sell, rent, or share your personal information for third-party marketing purposes. We may share your data with:

Trusted service providers: For services such as payment processing, software systems (e.g., Jotform, Manychat), or customer support.
Legal obligations: When required by law, regulation, subpoena, or court order.
Business operations: In connection with a potential business transfer (e.g., merger or acquisition), subject to confidentiality.

4 Data Security

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While no system is 100% secure, we work to ensure your data is as safe as possible using reputable platforms and best practices.

5 Data Retention

We retain your data only as long as necessary to:

Fulfill the purposes outlined in this policy
Provide ongoing services
Comply with legal, tax, or regulatory requirements

Once your information is no longer needed, it will be securely deleted or anonymized.

6 Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your information, subject to legal or service-related exceptions
Opt-out of promotional communications at any time by clicking "unsubscribe" or contacting us directly

To exercise these rights, contact us at the email provided below.

7 Changes to This Privacy Policy

Loop Pure may update this Privacy Policy periodically. Any significant changes will be posted on our website or communicated via email. We encourage you to review this policy from time to time to stay informed.